We work very hard and try everything we can to make sure you are satisfied with your shopping experience at Pettgravity.com We hope you keep coming back and tell all your pet-loving friends about us!
If for some reason we have let you down or things did not go as planned, we're more than happy to help get things squared away and set you up with a return for your item(s) or order.
At Pettgravity.com, we are committed to providing you with an exceptional shopping experience. Our goal is to make sure you are completely satisfied with your purchase and that's why we offer a 14-day return policy.
If you are not satisfied with your order for any reason, please contact us through email at help@pettgravity.com.
Please note that we are unable to accept returns or issue refunds for any medications or prescription foods due to pharmaceutical regulations. Additionally, a return shipping fee may apply based on the retail price of the item being returned. The return shipping fee will be deducted from the total credit/refund amount.
In order to initiate a return, please reach out to us for instructions and a return shipping label. We are only able to accept returns for an order within 14 days of the ship date. Returns beyond this time frame cannot be guaranteed and any refused package may be subject to the return shipping fee.
Thank you for choosing Pettgravity.com, and we hope you continue to shop with us!
